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Shipping & Policies

(≚≚) Important! Please read (≚≚)

Due to the current COVID19 situation, Australia Post has suspended all international economy shipping for parcels. This means shipping for smaller items - such as charms and brooches - is a little pricier than usual. All international parcels will come with a tracking number.

Please note that this will not apply to prints and cards, which can still be posted as letters. These will not have tracking unless requested.

Shipping prices within Australia remain the same as usual.

Please expect shipping times to be delayed - please see the Australia Post website for updates to your area/country: https://auspost.com.au

** currently international delays are running at around 6-8 weeks **

I will be posting orders approximately once per week, usually on a Wednesday. If you have any questions at all about your order, please do not hesitate to let me know. 

I am taking all precautions to create, pack and send all of your orders in the safest way possible. I am currently working exclusively from my home studio.

Thank you for your understanding and patience during this time, and thank you for supporting me!

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All Cat-Rabbit plush items are handmade without a pattern, this means that no two are the same and no particular piece can ever be perfectly reproduced. I use a combination of new and recycled materials, in a smoke free studio. 

Please note that all items are handmade and not suitable for rough play or machine wash. Any damages resulting from these activities will not be considered grounds for refund or exchange. 

All work is/remains © Cat-Rabbit.

Payment

I accept PayPal & credit card.

Items will be shipped once payment has cleared, please note that this isthe same for E Cheques, so please allow a little longer for your item to be shipped if you choose this method.

Within Australia: I send all plush items and purchases over $100 via Australia Post's Signature on Delivery service. 

All other items will be sent via regular post unless otherwise specified. Please contact me if you require registered or express post.

International: I send all plush items via registered international post.

This can take from 7-10 working days, tracking numbers will be sent when shipped. Please contact me if postage time exceeds the above time frame.

Please note I send all international orders for jewelry, buttons, prints and cards via economy air mail. Please contact me if your order for these items exceeds a three week time frame.